Frequently Asked Questions


Q: Are there any breed restrictions?

A: No. We do not discriminate.

Q: Do you accept kittens/cats?

A: Yes, we do.

Q: What areas do you serve?

A: We currently serve select cities in Madison county. Call us for more information.

Q: Are pet owners allowed to ride along with their pet on trips?

A: We do not allow pet owners to ride along with their pet(s) since space may be limited.

Q: Do I need to make prior arrangements before scheduling a trip?

A:Yes.Please make sure the provider (boarding, daycare, sitter, vet, grooming, or training) is notified and prior arrangements are made with them such as: payment for services, confirmation of appointment and any other important information.

Q: What is the process on paying my provider?

A: Prior to the time of your scheduled trip with Pawfect PupPort, LLC, you are responsible for paying for your services from your provider (daycare, sitter, boarding, vet, groomer, trainer). Please call your provider prior to scheduling an appointment with Pawfect PupPort, LLC to ensure that they will accept your payment via phone, online, or by storing your card information. Please understand that Pawfect PupPort, LLC will not conduct any transactions for you to your provider.

Q: Will you sit with my pet during their appointment & what is a sitting fee?

A: We will sit with your pet for a sitting fee of $5 for every 15 minutes up to an hour. At time of booking, you can pick a time slot of the expected time frame for the appointment. You will not receive a refund if the time slot chosen is shorter than the appointment. It is best to call and inquire with where your appointment is in order to get an accurate time frame.
Note: Vet appointments are NON-EMERGENCY only.

Q: What do you need from me to schedule a Pawfect trip?

A: There are 3 easy steps in scheduling your Pawfect trip with us. First, you will need to call for a free consultation. If you choose to go with our services following your consultation, you will then need to complete a new client application and necessary forms. Lastly, you will schedule your trip(s). If you need more information, click here.

Q: When do I pay for my trip?

A: After you schedule your trip, you will receive an invoice to pay. You have to pay within 1 hour after receiving your invoice, otherwise, your trip will be canceled.

Q: What forms of payment do you accept?

A: We accept Visa, Discovery, Master card, American Express, and Apple Pay.

Q: How do I know if my Pawfect trip was accepted?

A: Once your payment is received, you will receive an email confirming your trip & payment for trip.

Q: Do you take last minute appointment requests?

A: Yes, however, we can not guarantee it as choices of time may be limited. We require that the appointment is scheduled at least two hours in advanced.

Q: What is the cancellation policy?

A: If you need to cancel a scheduled appointment, a cancellation fee may be applied if cancelled 2 hours before your appointment. You will be charged a one-way quote per pet. 

Q: If I purchase a package do I have to book consecutive days?

A: No. You can book any day you want as long as it is within the date prior to expiration

Q: What vaccinations do you require?

A: Rabies, Bordetella, Distemper, Hepatitis, Parainfluenza, Parvovirus, Leptospirosis (which is often combined by veterinarians as DHLPP or DHPP). All pets are also required to be current on their monthly flea and tick medication. If you don’t already have copies of your pet records, you will need to either obtain a hard copy or have them emailed to:

Q: Does my pet need to be in a crate while transported?

A: We do require that all pets are to be crated for safety purposes

Q: What makes using your service different from using other services?

A: We are currently the only public pet transport services in the area. We are quick and reliable. We don’t discriminate against breeds. Prices are reasonable and fair. Most importantly, we care for your fur-babies as if they were our own.


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